At Ved Anand, customer satisfaction is our top priority. If you are not completely satisfied with your purchase from vedanand.in, we are here to help. Please review our refund and return policy below.
1. Return Eligibility
You may request a return within 7 days from the date of delivery, provided the following conditions are met:
- The product must be unused and in its original, unopened packaging.
- The product must be in the same condition as you received it.
- The original packaging, labels, and tags must be intact.
- A valid proof of purchase (order number or receipt) must be provided.
2. Non-Returnable Items
The following items are not eligible for return:
- Products that have been opened, used, or partially used.
- Products damaged due to misuse, negligence, or improper storage by the customer.
- Products purchased during promotional or clearance sales marked as "non-returnable."
- Free gifts or complimentary items included with an order.
3. How to Initiate a Return
To initiate a return, please follow these steps:
- Email us at support@vedanand.in within 7 days of delivery.
- Include your order number, the product you wish to return, and the reason for return.
- Our customer support team will review your request and respond within 24-48 hours.
- If your return is approved, we will provide instructions for returning the product, including a return shipping label if applicable.
4. Return Shipping
- Damaged/Defective Products: Return shipping is free. We will arrange a pickup or provide a prepaid shipping label.
- Change of Mind: The customer is responsible for return shipping costs.
We recommend using a trackable shipping service for returns. Ved Anand is not responsible for items lost during return shipping.
5. Refund Process
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
- Approved Refunds: Refunds will be processed within 5-7 business days of receiving the returned product.
- Prepaid Orders: Refund will be credited to the original payment method (UPI, credit/debit card, net banking).
- COD Orders: Refund will be processed via bank transfer (NEFT/IMPS). You will need to provide your bank account details.
- Shipping charges paid at the time of original order are non-refundable (unless the return is due to our error).
6. Damaged or Defective Products
If you receive a product that is damaged, defective, or incorrect, please contact us within 24 hours of delivery with:
- Your order number
- Clear photographs of the damaged/defective product
- Clear photographs of the packaging
- A brief description of the issue
We will provide a free replacement or full refund at our discretion, with no additional cost to you.
7. Exchanges
We currently do not offer direct exchanges. If you wish to exchange a product, please initiate a return and place a new order for the desired product.
8. Cancellation Policy
- Before Dispatch: Orders can be cancelled free of charge before they are dispatched. Contact us at support@vedanand.in with your order number.
- After Dispatch: Orders that have already been dispatched cannot be cancelled. You may refuse delivery or initiate a return after receiving the product.
9. Refund Timeline Summary
| Scenario | Refund Timeline |
|---|
| Cancellation before dispatch | 3-5 Business Days |
| Return approved (prepaid) | 5-7 Business Days after product received |
| Return approved (COD) | 7-10 Business Days via bank transfer |
| Damaged/Defective replacement | 3-5 Business Days for re-dispatch |
10. Contact Us
For any refund or return related queries, please contact us:
- Email: support@vedanand.in
- Website: vedanand.in